Privacy Policy
PRIVACY POLICY
Last updated: 18 August 2026
Laoise Dublin operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully curated shopping experience (the “Services”).
Laoise Dublin is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person.
Personal information does not include information collected anonymously or information that has been anonymised so that it cannot reasonably be linked to you.
Depending on how you use the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information:
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Contact information, including your name, address, billing address, delivery address, telephone number and email address.
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Financial information, including payment card information, transaction information, payment method, payment confirmation and other payment-related information. Payment information is generally processed securely by our payment providers and is not directly stored by Laoise Dublin in full.
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Account information, including your username, password, preferences and settings, where applicable.
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Transaction information, including products you view, add to your basket, add to a wishlist or purchase, as well as returns, exchanges, cancellations and previous transactions.
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Communications with us, including information you provide when contacting our Customer Care team or otherwise communicating with us.
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Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
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Usage information, including information about how and when you interact with, access or browse the Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, place an order, contact us or otherwise provide personal information to us.
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Automatically through the Services, including information collected from your device when you use our products or services or visit our website, and through cookies and similar technologies.
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From our service providers, including providers we use to support certain technologies or business functions and which collect or process personal information on our behalf.
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From our business partners and other third parties, where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, Personalising and Improving the Services
We use your personal information to provide the Services to you and perform our contract with you.
This may include:
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Processing payments;
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Processing and fulfilling orders;
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Arranging delivery;
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Managing purchases, returns, exchanges and cancellations;
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Creating and managing customer accounts;
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Remembering your preferences;
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Providing product recommendations;
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Communicating information relating to your account or orders;
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Providing customer support;
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Improving and personalising your shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use your personal information for marketing and advertising purposes.
This may include sending marketing, promotional or advertising communications by email, text message or other permitted channels, and displaying advertising for products or services on our Services or other websites.
Advertising may be personalised based on products you have previously viewed, purchased or added to your basket and other interactions with the Services.
Where your consent is required by applicable law, we will rely on your consent for such activities.
You may withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe option included in our communications or by contacting us.
Security and Fraud Prevention
We may use your personal information to:
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Authenticate accounts;
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Provide a secure payment and shopping experience;
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Detect, investigate and respond to suspected fraudulent, illegal, unsafe or malicious activity;
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Protect our website, Services, customers and business.
If you create an account, you are responsible for keeping your login details secure. We recommend that you do not share your password or other account access information with anyone.
Communicating With You
We use personal information to provide customer support, respond to your questions and requests, provide information about your orders and maintain our business relationship with you.
Legal and Regulatory Purposes
We may use personal information where necessary to comply with applicable laws, regulations or valid legal processes.
This may include responding to lawful requests from government authorities or law enforcement, handling legal claims or disputes and investigating possible violations of our Terms & Conditions or policies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.
This may include disclosure:
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To Shopify, suppliers, fulfilment partners and other third parties that provide services on our behalf, including IT services, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery.
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To payment processors and financial service providers where necessary to process your transaction.
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To delivery providers and fulfilment partners where necessary to prepare and deliver your order.
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To business and marketing partners that assist us in providing marketing services and advertising, where permitted by applicable law.
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Where you direct, request or otherwise consent to the disclosure of information to a third party.
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Within our corporate group or to affiliated businesses, where applicable.
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In connection with a legitimate business transaction, such as a merger, acquisition, restructuring or sale of a business.
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Where necessary to comply with applicable legal obligations, enforce our Terms & Conditions or policies, or protect our Services, rights, customers or other persons.
OUR RELATIONSHIP WITH SHOPIFY
The Services are hosted and provided through the Shopify platform.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information that you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence where necessary to provide and improve the Services.
We may also use certain enhanced Shopify features that use data from your interactions with our store, other merchants and Shopify to help protect, develop and improve our business and the Services.
In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests relating to Shopify's use of personal information for its own purposes.
You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our Services, improve website performance and, where permitted, provide personalised advertising.
Where required by applicable law, non-essential cookies and similar technologies will only be used with your consent.
You may be able to manage your cookie preferences through the cookie consent controls available on our website.
You can also manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the Services.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or other online platforms operated by third parties.
If you follow a link to a website that we do not own or control, you should review that third party's privacy, security and other applicable policies.
We are not responsible for the privacy or security practices of independent third-party websites, including the accuracy, completeness or reliability of information contained on those websites.
Information that you provide in public or semi-public areas, including information shared through third-party social media platforms, may also be visible to other users.
The inclusion of a third-party link does not necessarily imply that we endorse the third party or its content.
CHILDREN'S DATA
The Services are not intended for children and we do not knowingly collect personal information from children who are below the applicable age required to consent to the processing of their personal information.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below to request its deletion where appropriate.
SECURITY AND RETENTION OF YOUR INFORMATION
We use reasonable organisational and technical measures designed to protect the personal information we process.
However, no security system or method of transmission over the internet can be guaranteed to be completely secure.
For this reason, we recommend that you do not send sensitive or confidential information to us through unsecured communication channels.
The length of time we retain personal information depends on several factors, including whether we need the information to:
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Maintain your account;
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Provide the Services;
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Process or maintain records of transactions;
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Comply with legal or regulatory obligations;
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Resolve disputes;
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Prevent fraud;
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Enforce applicable agreements and policies.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
YOUR RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal information:
Right of Access
You may have the right to request access to the personal information we hold about you.
Right to Rectification
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure
You may have the right to request deletion of personal information that we hold about you in certain circumstances.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of personal information that you have provided to us in a structured, commonly used and machine-readable format and to request that it be transmitted to another organisation where technically feasible.
Right to Restriction of Processing
You may have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Object
You may have the right to object to certain processing of your personal information, including certain processing based on legitimate interests and processing for direct marketing purposes.
Right to Withdraw Consent
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.
If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your account, orders, transactions, customer service requests or other necessary service communications.
Right to Lodge a Complaint
If you are located in the European Economic Area, you may have the right to lodge a complaint with the relevant data protection supervisory authority.
You will not be discriminated against for exercising any of your applicable privacy rights.
We may need to verify your identity before processing certain requests where permitted or required by law.
INTERNATIONAL DATA TRANSFERS
We may transfer, store and process personal information outside your country of residence.
This may occur, for example, where we use Shopify, payment providers, technology providers or international fulfilment and delivery partners.
Where personal information is transferred from the European Economic Area to a country that has not been recognised as providing an adequate level of data protection, we will rely on an appropriate lawful transfer mechanism where required.
This may include the European Commission's Standard Contractual Clauses or another legally recognised transfer mechanism.
COMPLAINTS
If you have concerns about how we collect or process your personal information, please contact us using the details provided below.
We encourage you to contact us first so that we have an opportunity to address your concerns.
If you are located in Ireland, you may also have the right to lodge a complaint with the Data Protection Commission (DPC) or another competent supervisory authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our privacy practices, Services, business operations or legal and regulatory requirements.
When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
CONTACT INFORMATION
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:
Laoise Dublin
Email: support@laoisedublin.com
Address:
Lote 1 Entrada A 3es
Rua General Jaime Neves
Vila Real, PT-17
5000-295
Portugal
For the purposes of applicable data protection law, we are the controller of your personal information where we determine the purposes and means of processing that information.