At Laoise Dublin, we aim to make your shopping experience as simple and transparent as possible.

Below you will find information about order processing, delivery times, delivery costs, tracking and other important information relating to your order.

DELIVERY TIMES

Our estimated delivery times are:

Stage	Estimated Time
Order Processing	1–3 business days
Delivery After Dispatch	8–12 business days

Orders placed on Friday evenings, weekends or public holidays may take slightly longer to process.

Please note that the 8–12 business day delivery estimate begins once your order has been dispatched, not from the date the order is placed.

You will receive a confirmation email after placing your order and a further notification once your order has been dispatched.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, customs processing, severe weather, public holidays or periods of unusually high demand.

FREE DELIVERY

We offer Free Standard Delivery on all orders.

There is no minimum order value required to qualify for free delivery.

Any applicable delivery charge will always be displayed before you complete your purchase.

ORDER PROCESSING

Once your order has been successfully placed, it will enter our processing system.

Orders are normally processed within 1–3 business days.

During this stage, your order is confirmed, prepared and forwarded to the appropriate fulfilment partner for dispatch.

If you need to change or cancel an order before dispatch, please contact our Customer Care team as soon as possible and within 24 hours of placing your order.

After this period, your order may already have entered the fulfilment process and we cannot guarantee that it can be cancelled or amended before dispatch.

This 24-hour period relates to our ability to stop or amend an order before dispatch and does not affect any statutory cancellation rights you may have under Irish or EU consumer law.

Please see our Refund Policy for full information regarding cancellations and returns.

DISPATCH

Once your order has been processed, it will be dispatched by the appropriate fulfilment partner.

You will receive a dispatch confirmation by email once your order has been sent.

This email may include your tracking information or a link allowing you to follow the progress of your parcel.

Please note that receiving a tracking number does not necessarily mean that the carrier has already completed its first physical scan. Tracking information may take a short period of time to update after dispatch.

ORDER TRACKING

Once tracking information becomes available, you can follow your order through our Track my order page.

Simply enter your order number and email address, or your tracking number, to see the latest available delivery updates.

Please allow a short period after receiving your dispatch confirmation for tracking information to become active.

INTERNATIONAL FULFILMENT

Laoise Dublin works with a network of international fulfilment partners to process and dispatch our products.

As a result, some orders may be dispatched from fulfilment facilities outside Ireland and outside the European Union, including facilities in Asia.

If your order contains more than one item, the products may occasionally be fulfilled separately. This means that you may receive your order in more than one parcel.

Where this happens, you will not be charged additional delivery fees.

CUSTOMS, TAXES & IMPORT CHARGES

Some orders may be dispatched from fulfilment facilities outside the European Union, including facilities in Asia.

Where applicable, customs duties, import taxes and other applicable import charges are covered by Laoise Dublin as part of our fulfilment process.

You will not be required to pay additional customs or import charges upon delivery.

The price shown at checkout is the amount you pay for your order, excluding only any optional services or charges that are clearly disclosed before purchase.

DELIVERY ADDRESS

Please ensure that your delivery information is complete and accurate before placing your order.

This includes:

• Full name
• Street name
• House or apartment number
• Town or city
• Eircode, where applicable
• Country
• Telephone number
• Email address

Laoise Dublin cannot guarantee that an address can be changed once an order has entered the fulfilment process.

If you notice an error in your delivery address after placing your order, please contact our Customer Care team as soon as possible.

We will make every reasonable effort to correct the address before dispatch, but we cannot guarantee that changes will be possible once processing has begun.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate and complete delivery information when placing an order.

If a parcel cannot be delivered because the address supplied was incorrect or incomplete, please contact us so that we can investigate the available options.

Additional delivery costs may apply where a parcel needs to be resent because incorrect or incomplete information was supplied by the customer, where permitted by applicable law.

DELIVERY DELAYS

Although most orders arrive within the estimated delivery period, occasional delays may occur.

These may result from:

• Carrier or postal delays
• Customs processing
• Severe weather
• Public holidays
• High-volume periods
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If your tracking information has not updated for several days, this does not necessarily mean that your parcel has been lost.

However, if your order is significantly delayed, please contact our Customer Care team and we will investigate the shipment for you.

Any estimated delivery times shown on our website do not affect your statutory rights regarding delayed or non-delivered goods.

LOST OR UNDELIVERED ORDERS

Laoise Dublin remains responsible for your order until it has been delivered to you, or to a person nominated by you to receive it, except where you independently arrange your own carrier.

If you believe that your parcel has been lost or has not been delivered, please contact our Customer Care team.

We will investigate the shipment with the relevant delivery provider and provide an appropriate solution in accordance with your statutory rights.

DAMAGED PARCELS

If your parcel or the products inside it arrive damaged, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged item and, where relevant, the packaging

Our Customer Care team will review the issue and assist you with the appropriate next steps.

Your statutory rights in relation to damaged or faulty goods are not affected.

HOW TO PLACE AN ORDER

Shopping with Laoise Dublin is simple.

1. Choose Your Product

Visit the product page of the item you would like to purchase.

Select the correct size, colour or other available options and click “Add to Basket”.

Please check your selected options carefully before proceeding.

2. Review Your Basket

Review the items in your basket and make sure that the products, sizes, colours and quantities are correct.

When you are ready, proceed to checkout.

3. Enter Your Details

Enter your contact and delivery information carefully.

Please check that your delivery address, Eircode and contact details are correct before continuing.

4. Payment

Select one of the available payment methods displayed at checkout.

Your payment is processed through secure payment technology.

5. Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation by email.

Please check your order details carefully and contact us as soon as possible if you notice an error.

PAYMENT METHODS

The payment methods currently available will be displayed at checkout.

Depending on availability, these may include major debit and credit cards and other supported payment methods.

Payment information is processed securely through our payment providers.

Laoise Dublin does not directly store your full card details.

PUBLIC HOLIDAYS & WEEKENDS

Business days do not include Saturdays, Sundays or public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

During particularly busy periods, including seasonal sales and holidays, processing and delivery may take slightly longer than usual.

CONTACT US

If you have any questions about your order or delivery, please contact our Customer Care team:

Email: support@laoisedublin.com

Please include your order number when contacting us so that we can assist you as quickly as possible.

YOUR STATUTORY RIGHTS

Nothing in this Delivery Policy is intended to exclude, restrict or otherwise affect your statutory rights under applicable Irish or EU consumer law.