Refund Policy
At Laoise Dublin, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return period, subject to the conditions set out below.
Please read this policy carefully before placing your order, particularly the information regarding return shipping costs and our return facility in Asia.
Nothing in this policy affects your statutory rights under applicable Irish and EU consumer law.
30-DAY RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be returned in its original condition.
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The item must not have been worn or used beyond what is reasonably necessary to inspect or try it on.
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All original parts and accessories supplied with the item must be included.
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Where possible, the original packaging should also be included.
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The item must not have been damaged through misuse, negligence or improper handling.
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Products subject to hygiene restrictions must meet the applicable hygiene requirements.
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If an item arrives faulty, damaged or incorrect, please contact us as soon as possible after receiving it.
We reserve the right, where permitted by law, to reduce the amount refunded if the value of an item has been diminished as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.
HOW TO RETURN YOUR ORDER
If you wish to return an item, please follow the steps below.
1. Contact us
Email our Customer Care team at support@laoisedublin.com with the subject:
Return Request – Order #[ORDER NUMBER]
2. Include the following information
Please provide:
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Your order number
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Your full name
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The item(s) you wish to return
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Your reason for returning the item
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Photographs if the item is faulty, damaged or incorrect
3. Wait for our return instructions
Once your request has been reviewed, our Customer Care team will provide you with the correct return address and return instructions.
Please do not send your return before receiving the correct return address from us.
The sender's address shown on your original parcel is not necessarily our return address.
Returns sent to an incorrect or unauthorised address may cause significant delays and may prevent us from identifying or processing your return.
RETURN ADDRESS – ASIA
Our products are fulfilled through international fulfilment partners.
All approved returns must be sent to our designated central return facility in Asia, unless our Customer Care team provides you with a different return address.
The exact return address will be provided to you after you contact us and your return request has been reviewed.
All returns must be sent only to the return address provided by our Customer Care team.
Do not send a return to the address printed on the original parcel unless we have specifically confirmed that address for your return.
RETURN SHIPPING COSTS
For change-of-mind returns, the customer is responsible for the direct cost of returning the goods to our designated return facility in Asia, where permitted by applicable law.
International return postage costs can vary depending on the size and weight of the parcel, the carrier selected and the country from which the return is sent.
We strongly recommend using a tracked shipping service.
Please keep your:
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Proof of postage
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Tracking number
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Shipping receipt
until your return has been received and processed.
Once your return has been dispatched, please send the tracking number to our Customer Care team.
If the goods are faulty, damaged, incorrect or otherwise do not conform to the contract, your statutory consumer rights apply, including in relation to applicable return costs.
ORDER CANCELLATIONS – 24 HOURS
If you wish to cancel or amend your order before dispatch, you must contact us within 24 hours of placing your order.
Our fulfilment process is highly automated and orders are forwarded to our fulfilment partners shortly after being placed.
For this reason, after the first 24 hours, your order may already have entered the fulfilment process and we cannot guarantee that it can be cancelled or amended before dispatch.
If we receive your request within 24 hours and the order has not yet progressed too far through fulfilment, we will make every reasonable effort to cancel or amend it.
If the order has already been processed or dispatched, we may no longer be able to stop the shipment. In this case, please wait for the order to arrive and follow the applicable return procedure.
This 24-hour cancellation policy relates to our ability to stop or amend an order before dispatch. It does not limit or replace any statutory cancellation rights you may have under Irish or EU consumer law.
ORDERS ALREADY IN TRANSIT
Once an order has been processed, dispatched or handed to the carrier, we may no longer be able to intercept or cancel the shipment.
If your order is already in transit, please wait until it has been delivered.
Once you receive the order, you may request a return in accordance with this policy or exercise any statutory cancellation rights that apply to your purchase.
This does not affect your statutory rights in relation to goods that are delayed, lost, damaged or not delivered.
14-DAY STATUTORY RIGHT TO CANCEL
For most online purchases, consumers have a statutory cooling-off period during which they may cancel the contract without giving a reason.
In general, this period lasts 14 days from the day you receive the goods, subject to applicable legal exceptions.
To exercise your statutory right to cancel, you must clearly inform us of your decision before the applicable 14-day cancellation period expires.
You can do this by contacting us at:
Please include:
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Your full name
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Your order number
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A clear statement that you wish to cancel the contract
You do not need to provide a reason for exercising your statutory right to cancel.
After notifying us of your decision to cancel, you must return the goods within 14 days, in accordance with applicable law.
Where permitted by law and where you have been informed of this responsibility, you are responsible for the direct cost of returning the goods to our designated return facility in Asia.
The return address will be provided by our Customer Care team.
This statutory right is separate from the additional 30-day returns policy offered by Laoise Dublin.
REFUNDS FOLLOWING STATUTORY CANCELLATION
Where you validly exercise your statutory right to cancel, we will reimburse the payments due to you in accordance with applicable consumer law.
Where required by law, this includes the cost of our least expensive standard delivery option.
If you selected a delivery method that was more expensive than the least expensive standard delivery option offered by us, any additional delivery cost is not required to be refunded.
Refunds will be made using the same payment method used for the original transaction unless otherwise expressly agreed.
Where permitted by law, we may withhold reimbursement until:
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We have received the returned goods; or
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You provide evidence that the goods have been sent back,
whichever occurs first.
REFUNDS UNDER OUR 30-DAY RETURNS POLICY
Once your return reaches our designated return facility in Asia, the item will be inspected.
If your return meets the conditions of our 30-day returns policy, your refund will be approved and processed.
We aim to process approved refunds within 7 business days after the returned item has been received and inspected.
Refunds are normally issued to the original payment method.
Once a refund has been issued by us, the time required for the funds to appear in your account will depend on your bank, card issuer or payment provider.
The processing arrangements under our voluntary 30-day returns policy do not restrict any faster refund entitlement you may have under applicable consumer law.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is:
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Faulty
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Damaged
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Incorrect
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Not as described
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Otherwise not in conformity with the contract
please contact our Customer Care team as soon as possible at:
Please provide:
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Your order number
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Your full name
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A description of the problem
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Clear photographs showing the issue, where appropriate
We will review your request and provide an appropriate remedy in accordance with your statutory consumer rights.
Depending on the circumstances and your applicable legal rights, this may include a repair, replacement, price reduction or refund.
Where applicable consumer law requires us to bear the cost of returning faulty, damaged, incorrect or non-conforming goods, you will not be required to bear that return cost.
Change-of-mind returns and returns relating to faulty or non-conforming goods are treated differently under this policy and applicable consumer law.
ITEMS THAT CANNOT BE RETURNED
Certain products may be excluded from change-of-mind returns or the statutory right to cancel where permitted by applicable law.
These may include:
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Goods made to your specifications or clearly personalised
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Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken
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Other products for which a legal exception to the right of cancellation applies
These exceptions will only be applied where legally applicable.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.
CONDITION OF RETURNED ITEMS
Please take reasonable care of any items you intend to return.
You may inspect or try on an item in the same way that would reasonably be necessary to establish its nature, characteristics and functioning.
Where permitted by law, you may be responsible for any reduction in the value of an item caused by handling beyond what is reasonably necessary for this purpose.
Items should be securely packaged before being returned.
RETURN TRACKING
Because returns are sent internationally to our designated return facility in Asia, we strongly recommend using a tracked shipping service.
Laoise Dublin cannot be responsible for a return parcel that cannot be located before it reaches the designated return facility, except where responsibility rests with us under applicable law.
Please retain your proof of postage until your return and refund have been fully processed.
CONTACT US
If you have any questions about cancellations, returns or refunds, please contact our Customer Care team:
Email: support@laoisedublin.com
To help us assist you more quickly, please include your order number in your message.
YOUR STATUTORY RIGHTS
Our 30-day returns policy is offered in addition to your statutory consumer rights.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or otherwise affect any rights or remedies available to you under applicable Irish or EU consumer law.